Frequently Asked Questions

Q. What is for?

Listly is a Web Scraping Service for everyone from non-technical marketers to advanced developers. It turns web pages into an Excel spreadsheet within seconds. The extracted data is used for retail, research, big data, and other data-related works.

Q. Is my data public or private?

If you have logged in, we keep your data private and secure. However, the results by trial are open to public. We recommend that you sign up.

Q. How do I get my data to update automatically?

Please set up a self-updating Scheduler to update your data periodically. You can select the period as daily or weekly and an e-mail will be sent when the task is finished.

Q. How can I scrape a website that requires login?

We recommend you to use Listly Chrome extension. It will enable you to extract data from pages you’re visiting.

Q. How do I change my subscription?

You can upgrade or downgrade your subscription. Please cancel the current subscription first and subscribe to a new one.

Q. My available URLs have been set to 0. Why?

Check out your available service first in Billing. The number of available url queries you can use per month is reset every month.

Q. My Scheduler has been removed. Why?

If there remain no available credit, our system periodically removes Scheduler in order to prevent server overload. Please check out downloadable urls on your data board.

Q. How data usage is charged?

Your data usage is charged only when the download-status indicates ‘Success’. You will not be charged for ‘Fail’.

Q. Can I get a refund for a subscription purchased this month?

You can request a refund within 30 days from the date of transaction only if you have not yet downloaded anything or used our services.

Q. I need invoices for my subscriptions.

You can check and print out an invoice for each payment in Billing.

Q. My account has been deactivated. Why?

Our system automatically deactivated a suspicious account that abuses Listly's service. It often happens when you try creating multiple accounts. If you have something to ask, Please contact us.