Q. What can I do if I forgot my password? Change / Reset PasswordGo to the login page and click Forgot Password. Once you enter your Listly’s account, you can reset your password via email.
Q. Why has my subscription not been activated? There are a few reasons for subscription failures:Insufficient funds in your debit or credit card, or your payment methodYour account being detected as abusive and temporarily suspendedPayment issues from your bankIf this is the case, you may w…
Q. How much do I pay for extra credits? You may want to pay for extra credits in case you use all your credits before the end of your billing month. You can top up 1,000 URLs (1,000 credits, a maximum of 9,000 URLs per month) per attempt, and 1,000 URLs will cost 10 USD including tax…
Q. I've used all my credits. What do I do? Free users can only use 100 credits per month. If you have used all your credits, you may want to consider upgrading your plan. Go to Databoard → Billing Dashboard → Buy URLs, and you can top up your credits as much as you want (minimum: 1,000 …
Q. What is Listly credit and how is it charged? Listly credits can be used interchangeably as cash. For example, if Listly had to go through 100 URLs, then 100 credits would be charged. The credits are charged based on the number of pages that are successfully scraped. In case Listly failed …
Q. How do I cancel my Business plan? Your Listly Business subscription will automatically renew until you cancel it. You can cancel your subscription anytime by going to your account page. Click "Unsubscribe", and that's it. Your account will now switch to the Free …
Q. Why did my subscription fail? Listly is a Seoul-based web scraping service, and some payment issues may occur by country/region. If this is the case, please feel free to contact the Listly team (hello@listly.io).
Q. How do I change my password? Change / Reset PasswordLog into your account and select the drop-down menu with your email account on it. Click Account Settings and Change Password. Then, you’ll be asked to enter your current and new password. You can reset your password here…
Q. Why was my account banned? To prevent those who purposefully create multiple accounts from abusing the service, Listly’s system automatically detects abusive behaviors. Your account may be banned if the system detected it as abusing the service. We highly recommend care…
Q. How do I delete my account? If you want to delete your account, log into your account and click Account Settings. Then, enter your current password and click Delete. Please note that you’ll not be able to create a new account using the same email.
Q. I can't verify my email address, and a 404 error appeared. What do I do? 404 Page Not Found is an HTTP code that indicates the server was unable to find what was requested. It may happen due to one of the following three reasons below:1) The URL or its content was either deleted or moved2) The URL was written incorr…
Q. How many devices can be used from a single Listly account at a time? Unfortunately, you can use your account on one device at one time. The Listly team is currently working to maximize your team's productivity with paid Listly plans.
Q. How do I request a refund? You can request a refund within 30 days from the date of the transaction only if none of the credit has been used. The refunds will be made to the payment method used at the time of the original payment.Please note that your refund request cann…
Q. Which Listly Plan is best for me? Listly offers three subscriptions: Free, Business, and Business 1Y. Free plan users are provided a limited number of credits that allow them to scrape websites. For more details, please see Listly’s Pricing.
Q. How do I get an invoice for my subscription? You can find your invoice in the Billing settings section. 1) Log into your account. 2) Go to your Dashboard and click on the Billing pane on the upper right corner. 3) Click on the right column and check out your invoice(s).
Q. Why am I not receiving emails from Listly? It may take a few days to answer troubleshooting questions. In the meantime, you can browse possible solutions if you want to learn more about the issue and how to troubleshoot.Listly provides knowledge-centered customer support by prepping for…
Q. How do I set a scheduler? With Listly Scheduler, you can extract data from any website at scheduled times. To set a scheduler, please follow the instructions:1. Click Listly Whole or Listly Part to scrape a website.2. Select a tab that contains the data you want.3. Clic…
Q. What's a proxy server and why does it matter? A proxy server acts on behalf of a user, and it's a computer system or a router that works as an intermediary between a server and a client. Setting up a proxy in a specific region or country will you to gain full access to the content whi…
Q. What is Folder Group Extraction and when do I use it? As part of Group Extraction, Folder Group Extraction allows you to collect web data from multiple pages that require a login. As you know, you can simply extract data from multiple public pages using Group Extraction, but private pages require …
Q. Do you disclose any information to outside parties? No, Listly does not provide or disclose personally identifiable information to any other third parties without your consent. We may release your information when we believe that release is appropriate to comply with the law, enforce our site po…
Q. How long does Listly store personal information? We believe that your information belongs to you, and we do not store any information that is not related to the provided services, nor resell your information. We promise to delete any information associated with your account immediately upon a…
Q. Does Listly support other languages? Listly currently offers English, Korean, and Chinese. If you want to switch your language, select the language in the upper right corner.
Q. Why has my scheduler been removed? Listly periodically removes schedulers to prevent server overloads if it detects that you have no available credits. Please go check out your available credits first and then email us. You can request us to top up your credit to set up a schedu…
Q. Can I extract data from Instagram? There were a lot of questions about craping Instagram followers or posts for marketing purposes. But let us be honest with you, Instagram is one of the toughest service for scraping. Here’s why:1) Instagram prohibits accessing any conte…
Q. Can I download image files? Unfortunately, Listly only collects URLs that you can access to image files. You can view the images scraped on Listly’s scraping results page, but it’s not possible to download them in image formats. That said, you can easily convert the image…
Q. What do I do if I can’t find the data that I need? By default, Listly displays four taps (Top-4) that are highly likely to have the information you scraped from your target website. If any of them contains the data you need, click Top-30 and re-select the tab that includes the information you n…
Q. Can I collect real-time data? Unfortunately, the simple answer is No. That said, you can set up your web scraping task for a specific time and get a date at a scheduled time. You can also get email notifications once your data scraping is complete. Please note that this may…
Q. Does Listly offer a custom scraping service? Yes, we do offer a custom scraping service. You may want to check out Listly’s Action Script. For further information, pleas contact the Listly team.
Q. What should I do if my web scraping fails? Sometimes, simply clicking Refresh may work. Listly offers the Screenshot feature so that you can check out error messages with this automatic screenshot feature. It allows you to determine if the problem is specific to server settings, missing…
Q. Do I need to know how to code when I use Listly? No, you don’t need to learn anything about coding if you collect data with Listly. Listly’s users include professionals from programmers non-tech savvy professionals, including realtors, marketers, researchers, and fresh graduate students looki…
Q. How long can I use a trial? A free trial period starts once the Listly team upgrades your account upon user request. Please note that the Listly trial is time-limited, and you can try out our advanced, paid features for 3 days only. Trial periods can not be extended, and …
Q. Can I scrape data without an account? Yes, you can definitely scrape data without registration. Listly allows any users to convert 1 web page to 1 spreadsheet. However, if you want to access your web scraping history, you may want to sign up! Please note that the following features…
Q. What are parent/child pages? Why do they matter? What are parent and child pages?Knowing website structures can help you better understand what and how much data you’re scraping with Listly. Simply put, a parent page is a home page that has multiple child pages. Let’s say you’re collecting pr…
Q. What is group extraction and how does it work? Group extraction allows you to extract data from multiple web pages at once. With this feature, you can collect data without doing repetitive tasks since Listly looks for common patterns in data and groups them together available for download. …
Q. Can I get real-time data? (Bitcoin, stock price fluctuations, etc.) Unfortunately, it is not hard to get real-time data that change every minute and second. You may want to create a scheduled task for scraping a website at a scheduled time, but it is also not available for collecting ever-changing data, such as…
Q. How does extraction speed affect results? You can check out the extraction speed in the bar design (blue) to the top right. If you increase the speed, you can extract data at high speed. That said, your target website will be hig…
Q. What are the advantages of using an individual proxy server? You can not only request an individual proxy server but use the servers provided by Listly. If you buy a proxy server for your use only, you will be much more likely to extract data from a website without getting blocked. Some of our users buy …
Q. How do I buy a proxy server for individual use? You can request an individual proxy server by contacting us directly. The Listly team will provide a server and a payment link once you select a price range and a region.
Q. My scraping data from websites outside my country keeps failing. What do I do? Have you set up a proxy server? It depends on the websites, but you may want to check out Add Settings on your Databoard and add a proxy server from a different country. Once you configure the settings, lower the extraction speed by one or two …
Q. Can I get support via phone or video call? We offer domestic and international customer services via email. As most of them are related to technical issues, we’ll have no choice but to raise plan prices if the Listly support team spends more time troubleshooting via phone or video calls…
Q. Can I use a free plan for a business? Yes, the free plan is available for both individuals and businesses. However, you would need as many licenses (plans) as concurrent users if you want to use the Listly Business for business purposes.
Q. What is Action Script? Listly offers the Action Script service that allows you to do various mouse click and keyboard actions on behalf of you. You can add your custom code to the Action Script field (Add Settings → Action Script) and automate repetitive actions with…
Q. How to enable the Auto Login feature Auto LoginThis is an experimental feature for beta testing. Please note that Listly stores the ID and Password information as a plain text without encryption and remove the information after your data extraction finishes. We will delete all the…
Q. Is Listly API free? The Listly API is available to users who are on Listly Business plan. For more details, please see the Pricing page!
Q. What is Listly API used for? The Listly API is an interface for creating your database or connecting to Google Sheets without any extra code.
Q. What is HTML Fileboard? If you have the HTML source code of a web page, you can upload your file(s) and fetch data right away!
Q. Is web scraping legal? Web scraping, or web crawling, is legal if you scrape data publicly available. However, it is not legal if you scrape confidential data for profit, such as personally identified information and copyrighted data, and we do not recommend collecti…
Q. What are HTTP Headers? HTTP headers are used to manipulate additional information during HTTP requests or responses to help your web scraping avoid from getting blocked.
Q. Can I use Listly for free? Absolutely! Listly is free to use with the Free plan. You can upgrade to the Business plan if you need more URLs to scrape and want to use advanced features: group extraction, auto-scroll & auto-click, extraction speed configuration, API, e…
Q. What can I do if an "Invalid URL Included" error occurs? Have you ever encountered this error message before? This error happens when a network protocol is missing before a website URL. It is an inherent, very first part of a web address (before…
Q. How do I apply Group Extraction when using ActionScript? ActionScript is useful when scraping specific elements that require mouse or keyboard actions to load more data on a website, as shown below. If you are curious about how to use both the ActionScript and Group Extraction features in Listly, ple…
Q. Can I scrape a website for multiple values? See what we’re rolling out very soon: Parts!Listly’s Part allows users to select and scrape a specific part of a website, and it’ll soon be updated to Parts. As its name implies, this feature will enable you to select multiple sections of a web…
Q. My destination website has a few pages of different HTML structures. Can I collect them all using Group Extraction? Yes, you can scrape a website that has different web elements by using Parts and Group Extraction. Say, your destination website includes different types of web pages as in the image above. The fi…
